For more information please check our FAQ Section or contact us  by email at recycling@quickmobilefix.com or call 0208 5000 308 (Monday - Friday 9 am - 4 pm or Saturday 9 am - 1 pm) 

 

Terms of Agreement:

Quick Mobile Fix reserves the right to decline any order at our own discretion, only customers from Great Britain and Northern Ireland have been giving the discretion to use our recycling services and as such, anyone recycling from outside these territories may be declined without reason.

 

Customers:

By placing an order you warrant that:

  • You reside within Great Britain or Northern Ireland.
  • You are legally allowed to enter into a binding contract.
  • You are 18 years old or older or have obtained permission to use this website from a parent or guardian.

 

Mobile Devices:

All details selected when placing your order are accurate as to the specification, aesthetic condition and working condition.

Working: No faults or other damages (including water damage). Cosmetic condition is acceptable.

Faulty: The device is not bent or snapped etc. All parts present including battery.

If devices are received and we contact you, but we have not heard back within 7 days, we will acknowledge that you wish to continue with the sale at the revised price sent. Once this is done, we will not be liable for returning of the device and funds will be transferred following the guidelines set out in the payment section. We have the final decision on all purchases and the prices we offer.

You must own all rights, titles and interest to the device(s) being recycled.

 

Sim Cards:

We advise that all sim cards are removed before sending and that all contracts are not linked to the device, we accept no liability for any cost before or after the mobile device has been in our possession. Any SIM cards received by us are non-returnable.

 

Lost or Stolen devices:

UK legislation states that we cannot under any circumstances return or pay for a mobile phone or device which is lost, stolen or recorded as such unless endorsed in writing by CheckMEND. 

The device will be quarantined for 28 days to give the owner of the device, time to contact us. CheckMend will contact the rightful owner associated with the device and contact us with the steps to take. if after the 28 days the device is not correctly associated with a person and still remain lost, stolen or blocked on the CheckMend Database, the device will be disposed of. This is our duty as a recycler to reduce mobile theft and crime related to lost or stolen devices.

If a device becomes reported as lost stolen or blocked after payment, you agree to reimburse us within 3 business days after we have contacted you. This can lead to a law enforcement body or investigation to be carried out into the ownership of the device.

If at any time the device is reported Lost or Stolen you agree to co-operate with us fully.

All details for lost or stolen devices may be supplied to law enforcement bodies or debt recovery if return payment has not been made.

 

Delivery:

All orders include our Free Post Returns Service. At Checkout you will have the option to post your device via your own courier or use our Next Day Free Returns Address. Our Free returns address only covers loss of items up to £500. If you would like to cover your item for more than £500, please select your own courier to do so. Any goods shipped to us will be examined upon receipt.

The Post Office state that they aim to deliver Royal Mail Tracked 24 the next working day -  click here to read more. However, in certain circumstances it may take up to 10 working days, please click the link to read Royal Mail's Terms And Conditions.

As we provide our own free shipping service we will not reimburse any additional shipping payments made by the customer. 

In the very rare occasion, the device is lost in the post, we will need a copy of the receipt with tracking information (barcode) and the original receipt of the purchased item to make a claim. Please note this may take up to 28 days to be processed before any further action can be taken. As per our insurance policy, all documents requested will need to be provided for any claim to be successful.

 

Undelivered Goods:

If for any reason your device is returned to ourselves as undelivered by our courier, after offer refusal. We will email yourself making you aware of this, if after 4 weeks we do not have a response, your device will be recycled at the offered price, if the device has passwords or accounts present, your device will be disposed of and no payment will be made.

 

Sending:

Please take your packaged device to your local post office (please do not use a post box as this may cause delays in the service). Please make sure you get a proof of postage receipt with a barcode/tracking number on from the Post Office so you can track your parcel. Failure to get a proof of postage will mean your parcel cannot be tracked.

For trade device orders, please allow 3 - 5 working days for your order to be processed. Once dispatched you will be notified by email and the status of your order will be marked as shipped.

Please note, occasionally delays can occur due to quality control.

All recycled mobile devices need to be sent to:

Quick Mobile Fix Recycling
41 - 43 Roebuck Road,
Hainault Business Park,
Ilford,
IG6 3TU

 

Payment (Recycling):

We offer bank transfer or Quick Mobile Fix Voucher as our payment options.

When you select the Quick Mobile Fix voucher you receive 10% above that offered for the bank transfer and will be distributed after the mobile device has been received and fully tested. If the device fails testing, you will be contacted shortly after the testing process. The voucher will be distributed as a discount code via email within 2 working days and can only be used on www.quickmobilefix.com. This is the fastest payment option and it can be used for repairs, refurbished devices and accessories. 

Bank Transfers will be made after the item has been received and fully tested to ensure the device was correctly checked out through Quick Mobile Fix Recycling. If this is not the case and fails, you will be contacted shortly after the testing process. Please note the payment processing stage can take up to 5 - 10 working days from receipt of the device.

Once a payment has been processed, we cannot, recall or reissue bank transfer payments.

 

Payment (Swap):

Payment can be made by Credit Card, Debit Card or Paypal.

Upgrading/Swapping for a refurbished mobile phone? Please be advised that if you are paying by Credit or Debit Card, we can only ship mobile phone orders to the billing address associated with the card. 

All payment has to be made prior to any upgrade.

If you have already paid using a card and the money appears to have been taken out of your account, but you received no confirmation, don't worry! This is just a pending transaction and will be refunded by your bank within 3-5 working days (time frame depending on your bank). You will be able to complete your order using Paypal.

 

Prices:

Prices are subject to change. Promotional items state the price and duration and such prices only apply at the time of the promotion. All prices are inclusive of VAT and delivery charges except otherwise stated.

The device needs to be received before 14 days from placing your order, after 14 days we have the right to refuse the device or offer an updated price.

If trade in is checked out, these need to be sent to us within a reasonable time frame (14 days) if the price has decreased, between this time we will pay the price at checkout however if it has increased we will not pay the increased value. If after the 14 days we receive your device, an up to date price will be applied. If the model has decreased in value a new price will be sent out. If the item has increased we will not increase the original offer.

 

Warranty:

All Upgrade/Trade Phones come with a warranty.

If you take your device to a third party after it has been purchased through Quick Mobile Fix this will void the warranty on your device.

The warranty for refurbished phones and tablets sold by Quick Mobile Fix differs depending on the device and only covers manufacturing defects. If the fault is not related to this or happens outside of the warranty period, an extra cost may occur. It does not cover physical or accidental damage.

With all refurbished devices sold by Quick Mobile Fix, the battery will only be covered by a 3-month warranty.

If you purchase a refurbished mobile device from Quick Mobile Fix and you accidentally damage the device this will void all warranty. If after this you purchase a repair from Quick Mobile Fix, if applicable you will be covered under a new repair warranty. 

If the device is damaged it shall not be covered under warranty.

If you pay to have repaired it still will not be covered by warranty due to any future faults that may occur.

All warranty claims have to be reported within the warranty period and returned to our premises within two weeks from this date. 

If the device you returned has been reset we will need the iCloud / Google account information to be able to test the device, without this account information we will not provide a warranty.

 

Testing:

Our trained testers and technicians always test the device on arrival and before an Upgrade/Trade is dispatched. We test many different aspects of the device, including the buttons, vibration, sound, cameras, charging port, Wifi, speakers, signal, front screen, LCD display, power settings and much more, to ensure we don't miss any faults and provide the best service possible.   

 

Your Data:

Please ensure your data is wiped or backed up via your operating system before sending your device to us. We do not offer a data recovery service. Pin Locks and passwords must be removed before you send your device to us. We advise that all sim cards, memory cards and accessories are taken off the device before sending to us, as we will not be liable for the return. 

By sending your mobile device to Quick Mobile Fix, you agree to release us from all claims, damages or losses with respect to the mobile device, any data stored therein or on any media used in conjunction with the mobile device (This could be in the form of personal details, SMS, photos, games, songs or other data). We accept no responsibility in relation to the security, protection, confidentiality or use of such data and it is the responsibility of the customer to ensure that such data is removed from the mobile device before sending the device to Quick Mobile Fix.  

iPhone Data Removal:

  • From standby select Menu > Settings > General > Reset
  • Select Erase All Content and Settings
  • Press Erase iPhone

 

Cancellations / Refunds:

 If you wish to cancel your Recyle order, you must do this before you send the device, and your order will be removed. Once we have received the device, an additional postage charge shall be issued for the return of your item. 

Refunds for payments made via QMF Voucher can only be done via the voucher only. Cash refunds cannot be issued for voucher payments. Our 14 days refund policy also applies for payments made via voucher. 

To cancel, please email customersupport@quickmobilefix.com or phone 0208 5000 308 (Monday - Friday 9 am - 4 pm and Saturday 9 am - 1 pm).

We reserve the right to make changes to this website and terms and conditions. 

 

Weekend Service:

As office hours are restricted during the weekend our service will be slower than usual and we may take longer to respond to emails and messages.  

 

Emailing & Messaging:

We aim to answer all emails and messages within 24 hours. This may be slightly longer if you email or message us during a Sunday or Bank Holiday. 

Please note, that messages left using our Happy Fox messaging app may result in a longer response time compared to emailing us directly on customersupport@quickmobilefix.com. 

 

Insurance:

This only covers customers who can provide a legitimate tracking code for the services we provide, your own courier services are not included.

This is up to the value of your device or £500, whichever is the cheapest amount, this will cover for a like for like replacement of the handset/tablet sent in.

The insurance is for when the device is in transit only. 

The insurance covers postal loss only. We will cover the loss of your device only when it fails to be delivered and the courier company we have used confirm the item as lost.

Lack of secure packaging can result in a claim being denied.

We may not cover the loss of any device if packaging has been tampered with and request a picture of the packaging for proof.

We will also not cover damage that has occurred due to postal handling process.

If we replace a device for a like for like model for any reason, this comes with a 3 month Quick Mobile Fix warranty, this does not cover accidental damage. 

This insurance cover is provided by Quick Mobile Fix and not by Royal Mail or any other postal network. 

 

Blocked Devices:

At Quick Mobile Fix we will not handle any device that has been bricked, blocked or jail-broken. The device will be held and the customer details will be passed onto the authorities, as per our obligation as a CheckMend (www.checkmend.com)  using company.

If the device has no IMEI number then we will not accept the device. This is for security and warranty purposes, the device will be sent back. 

 

14 Day Money Back Guarantee:

With all refurbished phones sold, we give our customers a 14-day money back guarantee, if you are unsatisfied with the device, you have 14 days to which you can return the mobile device, and get a refund if required. The 14 days starts from the day either party receives the mobile device if for any reason the item is exchanged or repaired this does not restart the 14 days. The customer has 30 days from the date they receive the phone initially to exchange the refurbished mobile device, after these 30 days, the device can only be returned for repair.

If a mobile device is sold to Quick Mobile Fix, once payment has been processed this cannot be changed, or the same device sent back.

If an item is returned due to no fault of our own, a £9.99 handling fee will be charged.

 

VAT:

All our refurbished mobile phones are sold in subject to section 50A of the VAT Act 1994 and the VAT (Special Provisions) order 1995. A VAT Margin scheme applies, you can read more about it here. All phones purchased are also purchased under this VAT scheme.

 

Error 53:

If devices error 53 appears on the device, we will not be held accountable. This is an issue with Apple and not due to anything Quick Mobile Fix has done and it will not be covered by our warranty, or purchased.

 

Devices Included:

iPad Mini 3

iPhone 5S

iPhone 6

iPhone 6 Plus

iPad Air 2

 

Complaints:

If you wish to make a complaint, please email customersupport@quickmobilefix.com or call 0208 5000 308 during working hours. 


Contact:

If a sale of your mobile device is not completed, we reserve the right to contact you, as a reminder about selling your device. 

 

Quick Mobile Fix Limited

VAT Registration Number: 201 8987 03
Company Registration Number: 8917723